Program Managed the end to end billing conversion project which was one of the largest conversion project in US Telco history.  Created project scope, key milestones and deliverables. 

Established, staffed, and ran PMO providing oversight and governance of all business and IT work-streams, which included adapting and implementing using client’s existing PM tool kit and work products.  Managed all day-to-day activities and tasks to ensure on time and within budget delivery.  Managed conversion team interactions and co-dependencies. 

Conducted GAP analysis identifying process gaps, functionality gaps, technical incompatibilities, and service delivery impacts.  Reporting findings to executive review board for decision support.   Designed and documented new application functionality and process flows, extracted data from legacy billing system, cleansed data, normalized data and imported data in target billing system.  Delivered project early and within budget and received “Most Favorable Vendor” status from client as a result.