Roles

• PMO
• Requirements Mgmt
• Review

Accomplishments

• Created project scope, key milestones and deliverables.
  
  
• Established, staffed, and ran PMO providing oversight and governance of all business and IT workstreams, which included adapting and implementing client’s existing PM tool kit and work products.
  
  
• Managed all day-to-day activities and tasks to ensure on-time and within budget delivery.
  
• Managed conversion team interactions and co-dependencies.
  
  
• Conducted gap analysis identifying process gaps, functionality gaps, technical incompatibilities and service delivery impacts.
• Reported findings to executive review board for decision support.
• Designed and documented new application functionality and process flows, extracted data from legacy billing system, cleansed data, normalized data and imported data in target billing system.

Impacted Areas

• Sales/Marketing
• Customer Ops
• Retail Stores
• IT
• Billing Ops
• Infrastructure
• Vendors

Sponsors

• VP BMG
• ED BMG
• Director – PMO /BMG

Result
Delivered project early and within budget and received “Most Favorable Vendor” status from client as a result. Personal reference from sponsor is available. Please request in writing or by phone.