PSR Associates, Inc. continues to expand its product and service offerings with the introduction of IT Service Management (ITSM) for new and existing customers. The new service offers customers a subscription-based pay-as-you-go pricing and rapid time-to-value with no hardware, software or capital expense requirements.
PSR will leverage CA Service Desk and utilize leading cloud provider Amazon Elastic Computing Cloud to deliver the subscription service. The service supports best practices with a preconfigured process framework and allows customers the freedom and flexibility of determining what they want, how they want it, and budget for precisely how much they want to pay for it.
"This is undoubtedly how IT services will increasingly be delivered and this is an important addition to our suite of services and products," said David Brown, CTO of PSR Associates. "This method of consuming IT services is particularly appropriate for small and medium-sized businesses or companies with remote or geographically distributed operations that may currently not be receiving the necessary IT support. It is a highly structured and well-designed approach to ITSM and it allows IT and financial decision-makers in those firms to collectively design their IT services in a manner that makes the most sense for their operations."
The new offering from PSR is being implemented with highly efficient packaged services provided by leading names in technology. It will support any geographic distribution necessary and maintain high availability for customers at all times.
"We began this process determined to select the best technology available for this service offering and I think that we've accomplished that'" said Brown. "Our customers should have a high degree of confidence with the vendors we're utilizing and the industry leading Service Level Agreements."
PSR is a CA Certified Managed Service Partner.
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