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Through Integrated PC Management In today’s business world, companies depend heavily on IT for critical operations — which presents countless challenges for IT staff. Not only are they responsible for managing increasingly complex desktop environments, they are also expected to provide higher levels of service. IT budgets are tighter than ever, while evolving security threats have never been greater—not to mention pressure to follow government mandates, industry standards and best practices such as ITIL. The CA Integrated Service Desk and Desktop Management Solution removes IT waste by unifying and simplifying your PC management.
The CA Integrated Service Desk and Desktop Management Solution lightens your IT staff’s load by automating critical IT operational and service support processes, streamlining their efficiency and responsiveness, and helping them better align with business objectives. CA’s Solution makes it easier for you to manage your PC’s throughout their lifecycles—from new hardware installation to retirement—while still maintaining complex service and support requirements.
CA Integrated Service Desk and Desktop Management Solution offers the following main features:
- Hardware and software asset discovery, management, tracking, and metering
- Software distribution management, automation, and policy enforcement
- Accelerated ITIL adoption with built-in support that automates incident, problem, and change management processes
- Data protection and recovery for desktops and laptops
- Near real-time views that help managers make informed decisions
- Cost-effective support for remote users
- Self-service support capabilities
- Compliant with Sarbanes Oxley, COBIT, and BS15000
PSR Associates is an IT consulting firm specializing in business critical software and professional services solutions. With over 20 years combined experience working with CA products, PSR has a proven track record of providing value to our clients. PSR’s focus is not limited to implementing CA products, but also integrating them, providing clients with real-world enterprise service management solutions that allow them to gain control of their heterogeneous environments.
PSR Associates technology consulting offerings include:
- Technology Planning & Assessment
- Program and Project Management
- Requirements Management
- Workflow Analysis, Re-engineering & Implementation
- Multi-Media Platform Design and Implementation
- Mediation and IN Platform Design and Implementation
- Network Engineering
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